Verbular Engage is our AI-powered community management service. We manage your social inbox, monitor conversations about your brand, and help your team respond faster and smarter.
Engage pulls direct messages and post comments from your social pages into a single inbox, so nothing gets missed and every customer interaction gets a response.
The Mentions feed captures every instance where your pages are tagged across channels, giving your team full visibility of the conversations happening around your brand in real time.
Most social management tools give you an inbox. Engage gives you an inbox that understands your products, your tone, and your customers. We work with your team to build a knowledge base that informs every AI-assisted response: consistent, on-brand, and always aligned with how you want to show up for your customers.
When a query falls outside what the knowledge base covers, we escalate it. Negative mentions and unresolved complaints never sit unanswered. We handle what the AI is equipped to handle and bring your team in for everything that needs a human decision.
Direct messages and post comments from your connected social pages arrive in a unified inbox.
We draft responses based on your knowledge base and response matrix, review what goes out, and ensure every customer interaction is handled promptly and on-brand.
Every time one of your pages is tagged, we capture it in the Mentions feed.
Positive mentions become engagement opportunities we act on. Negative ones are flagged and escalated to the right person on your team before they become bigger issues.
Powered by Verbular Intelligence, we track specific online conversations beyond your own pages.
We load your monitoring queries, track what surfaces, and deliver regular reports on what we're hearing, along with content ideas grounded in real conversations.
Engage analyses your mentions and listening data to surface content ideas and engagement opportunities grounded in what your audience is actually talking about.
We bring you recommendations tied to real conversations, not guesswork.
We plan and schedule posts to X, Facebook, Instagram, TikTok, LinkedIn, and YouTube on your behalf, informed by the same intelligence we use to monitor and respond.
Your content goes out consistently, on time, and in line with what your audience is engaging with.
Before we go live on your account, we work with your team to build a knowledge base in Google Drive: product information, frequently asked questions, brand voice guidelines, and a response matrix covering pre-approved responses to common scenarios.
Our team and the AI draw on this every time we draft a response or make an escalation decision. You stay in control of what gets said in your name. We make sure it gets said consistently.
Your guidelines live in Google Drive and connect to Engage via a secure integration. Update them anytime and our team picks up the changes immediately.
For queries covered by your response matrix, Engage drafts responses automatically. Our team reviews before anything goes out, keeping every interaction fast, consistent, and on-brand.
Anything outside the knowledge base, negative mentions, complaints, or sensitive queries, gets escalated to your team immediately with full context attached so nothing falls through the cracks.
We're actively onboarding new clients to our community management service powered by Verbular Engage. If your brand needs a smarter approach to community management, we'd like to show you how we work.
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